Cancellation and Refund Policy

Effective Date: 24/09/2024

At KwickPe, we strive to provide seamless and reliable recharge and bill payment services. We understand that certain circumstances may require cancellations or refunds. This policy outlines our procedures for handling such cases.

1. Cancellation Policy

1.1 Recharge and Bill Payment Transactions

Once a recharge or bill payment has been successfully initiated and processed, it cannot be canceled. Users are strongly advised to verify all details (such as mobile numbers, DTH IDs, amounts, etc.) before completing any transaction. KwickPe is not liable for errors caused by incorrect user input.

1.2 Service Delays or Failures

If a recharge or bill payment fails due to technical issues, system errors, or delays from service providers, KwickPe will attempt to resolve the issue or automatically initiate a reversal/refund where applicable.

2. Refund Policy

2.1 Failed Transactions

If your account is debited but the transaction fails (e.g., due to service provider error), the full amount will be refunded to your KwickPe wallet or original payment method. Refund processing may take up to 7 working days, depending on your bank/payment method.

2.2 Duplicate Transactions

If you accidentally make duplicate recharges or payments for the same service, you may request a refund for the extra transaction. Refund requests must be submitted within 7 days of the transaction date.

2.3 Refund Processing Time

Approved refunds are typically processed within 7 working days. For payments made via card/net banking, the actual credit to your account depends on your bank’s processing time.

2.4 Non-Refundable Transactions

Refunds will not be issued in the following cases:

• Transactions completed successfully with valid details.
• Services that have already been delivered or used.
• Requests made after 7 days from the transaction date.

3. How to Request a Refund

If you believe you're eligible for a refund, follow these steps:

• Contact our support team at support@kwickpe.in or call +91-7003022090.
• Provide complete transaction details: date, time, amount, and transaction ID.
• Explain the reason for your refund request clearly.

Once your request is received, our team will verify the details and initiate a refund if it qualifies under this policy.

If you have any further questions, don’t hesitate to reach out to our customer support.